Refund policy

Our 30-Day "Get Back to Gaming" Guarantee We’re confident that the ThumbShield and The Comeback Protocol will help you get back to playing comfortably. If you don't feel the same, you are covered by our 30-day guarantee from the date you receive your order.

Refunds (No Return Required) Because of the personal, supportive nature of a wrist and thumb brace, you do not need to send the item back to us. To initiate a refund, simply email (INSERT EMAIL) within 30 days of receiving your order with:

• Your order number

• A brief note letting us know it didn't work out for your thumb

Once reviewed and approved, we’ll issue a full refund to your original payment method. Please note it can take up to 10 business days for your bank or card provider to process the refund.

Regenix reserves the right to decline a refund request if we reasonably believe it to be fraudulent or made in bad faith.

Damaged, Defective, or Incorrect Items Please inspect your order upon arrival and contact us immediately at (INSERT EMAIL) if a component  is defective, damaged, or incorrect, so we can make it right and rush a replacement out to you.

Order Cancellations If you need to cancel or change your order, email (INSERT EMAIL)within 12 hours of placing it. Once an order is being prepared or has shipped, we are unable to cancel or change it, but you are still fully protected by our 30-day guarantee once it arrives.

Non-Delivery Claims If your tracking shows your package was delivered but it never arrived, please check with neighbours and building management first. If you still can't locate it, contact us at (INSERT EMAIL)within 7 days of the expected delivery date, and we will work with the carrier to track it down or send a replacement.